Hear the Positive Feedback and Praise from Our Valued Clients
Our office is honored to enjoy strong client trust and high commendation.
The high praise we receive, particularly from clients who are well-acquainted with the standards of our work after having utilized multiple patent firms, is deeply appreciated. This positive feedback serves as a powerful motivator for the entire firm to drive continuous Customer Satisfaction (CS) improvements.
Case01
Major Machinery Manufacturer
We are completely satisfied with both the delivery time and the quality of the work.
Comments from Our Firm
This manufacturer evaluated six different firms it works with (as shown in the chart below). Our firm received a 99% satisfaction rating.
A Firm
PRIMEWORKS
B Firm
C Firm
D Firm
E Firm
- ■Satisfied
- ■Neutral
- ■Dissatisfied
Case02
Major Electronics Manufacturer
They are ranked AA—the top level, above A. The administrative staff’s level of expertise is as high as the engineers.
Comments from Our Firm
Our firm handles matters for two of this manufacturer’s four divisions. We received the AA rating from the head office organization that consolidates the divisions’ evaluations. We have been highly recommended to other divisions as a firm possessing “high skill and talented personnel.”
Case03
Major Housing Equipment Manufacturer
We have zero complaints about this firm; there is nothing we need to ask them to change. They are flawless.
Comments from Our Firm
While our fees are slightly higher than those of other firms, IP department staff consistently request that their work be assigned to us. Here, too, all our patent attorneys and administrative staff are highly evaluated by the client’s on-site teams for their high ability and expertise.
Case04
Major Precision Equipment Manufacturer
They have excellent flair/judgment. The quality of the patent specifications is exceptionally high and we are very satisfied.
Comments from Our Firm
The client holds high expectations for our firm and has given us a high rating, indicating a desire to increase the volume of future filing requests.
Case05
Major Plant Engineering Firm
This is a firm we can rely on with complete confidence to handle our work.
Comments from Our Firm
The client recently narrowed its list of over ten firms down to three, and our office was selected as one of them. This result reflects the hard work of every individual in our firm.
Case06
Major Manufacturing Equipment Manufacturer
After a comprehensive survey of all the patent firms in Japan, we decided to appoint Primeworks.
Comments from Our Firm
The client selected us after conducting a year-long quality check of Japanese patent firms, utilizing a renowned European consultant for the investigation.
We are proud to maintain excellent relationships with every client we have partnered with.
We promote our operations with a strong sense of responsibility, aiming to work in unity with our clients and build long-lasting relationships. When the occasion arises, we sincerely encourage you to consider retaining our services.
Reference checks can be taken from these clients at any time. Please let us know if you require a reference.
